| We are seeking a friendly, professional, and customer-focused Live Chat Agent to provide exceptional support to our online customers. The Live Chat Agent will handle customer inquiries, resolve issues, and ensure a positive experience through real-time chat interactions.Responsibilities: Respond promptly and effectively to customer inquiries via live chatProvide accurate information about products, services, and policiesTroubleshoot and resolve customer issues in a timely mannerMaintain a friendly and professional tone at all timesDocument customer interactions and update CRM systems accordinglyEscalate complex issues to appropriate departments when necessaryFollow up with customers to ensure their concerns are addressedStay informed about product updates and company policiesQualifications: Excellent written communication skillsStrong problem-solving abilitiesAbility to multitask and handle multiple chats simultaneouslyCustomer service experience preferredFamiliarity with live chat software and CRM platformsPatience and empathy in dealing with customer concernsAbility to work flexible hours, including evenings and weekends if requiredBenefits: Competitive salaryOpportunities for career growthTraining and development programsFriendly and collaborative work environment |
