We are seeking a friendly, professional, and customer-focused Live Chat Agent to provide exceptional support to our online customers. The Live Chat Agent will handle customer inquiries, resolve issues, and ensure a positive experience through real-time chat interactions.
Responsibilities:
- Respond promptly and effectively to customer inquiries via live chat
- Provide accurate information about products, services, and policies
- Troubleshoot and resolve customer issues in a timely manner
- Maintain a friendly and professional tone at all times
- Document customer interactions and update CRM systems accordingly
- Escalate complex issues to appropriate departments when necessary
- Follow up with customers to ensure their concerns are addressed
- Stay informed about product updates and company policies
Qualifications:
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and handle multiple chats simultaneously
- Customer service experience preferred
- Familiarity with live chat software and CRM platforms
- Patience and empathy in dealing with customer concerns
- Ability to work flexible hours, including evenings and weekends if required
Benefits:
- Competitive salary
- Opportunities for career growth
- Training and development programs
- Friendly and collaborative work environment
